Last updated: July 29, 2026
GuardGuides sells digital downloads and electronically delivered resources. Because these products can be accessed, copied, and retained immediately after delivery, purchases are generally final once download access has been provided, except where required by law.
When GuardGuides will help
Contact GuardGuides if:
- you were charged more than once for the same order;
- the delivered file is corrupted or will not open;
- you received the wrong product;
- a listed file is missing from the purchased package; or
- the product materially differs from its description.
GuardGuides will first attempt to repair the issue, replace the file, restore download access, or deliver the correct product. When the problem cannot reasonably be corrected, a full or partial refund may be issued.
Change-of-mind purchases
Refunds are not normally provided because a customer changed their mind, did not read the description, no longer needs the product, expected a guaranteed result, lacks compatible software, or later found similar information elsewhere.
Request period
Report a delivery or product problem through the Contact page as soon as possible, preferably within seven days of purchase. Include the order number, purchaser email, product name, and a clear description of the problem.
External-platform purchases
Products purchased through Etsy or another external platform must generally be handled through that platform’s order and dispute process. This policy applies primarily to purchases completed directly through GuardGuides.com.
Chargebacks
Please contact GuardGuides before filing a payment dispute so there is an opportunity to correct a legitimate delivery or billing problem. Fraudulent chargebacks or abuse of download access may result in account restriction and revocation of remaining download privileges.